Our Commitment to you
We pride ourselves on our Customer Service and will do all we can to make sure you are 100% satisfied with the service that we give you. However, if at any time you have any reason that you are not satisfied with the service you have received from Enterware them please contact use via email enquires@enterware.co.uk or phone us on 0113 320 0253. We will do our best to solve your problem as quickly and efficiently as possible.
If you are not happy with the response you receive and wish to take it further, please email our directors (directors@enterware.co.uk) or write to them at the following address
Directors
Enterware Limited
1 Sandwath Drive
Church Fenton
Tadcaster
North Yorkshire
LS24 9US
Stating the nature of your complaint.
When we receive your complaint we will acknowledge it within two working days.
We will then fully investigate your complaint and aim to respond within 10 working days.
If the situation requires a longer investigation, we will contact you within 10 working days to inform you of this and let you know when you can expect our response.
Your complaint will also be kept on file to enable us to monitor the number and types of complaints we receive and, where appropriate make changes to our systems and services in response to your feedback.
If you are not satisfied with the response that you have received from us or our directors, you can send a complaint to Nominet by following this link Complaining about a registrar
Our staff
We are committed to our customers and providing the best service possible. We are also committed to providing a safe and appropriate working environment for our staff. Our staff have the right to be treated with respect and courtesy. We will not accept instances of verbal, written or physical harassment or abuse of our staff.
We reserve the right, where our staff are subjected to unacceptable conduct or communication, to restrict or refuse access to our services (e.g. we may ask you to only correspond with us in writing or to a specific contact).
What if I have suggestions and comments rather than a complaint?
We always welcome feedback on any aspect of our service. If you would like to send us suggestions or comments please send these to enquiries@enterware.co.uk
Abuse
To notify us about abuse of our services please send an email to abuse@enterware.co.uk
